1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, and property details.

• Energy Data: Utility bills, energy consumption patterns, and energy assessment results.

• Financial Information: Only when required for government incentive applications.

• Technical Information: HVAC system details, building specs, and upgrade preferences.

2. How We Use Your Information

Your information is used to:

• Conduct energy assessments and provide customized HVAC energy solutions.

• Apply for government rebates, loans, or incentives on your behalf.

• Improve service delivery and customer support.

• Comply with regulatory requirements and government reporting.

3. Sharing Your Information

We may share your information with:

• Government Agencies: To facilitate rebate or incentive applications (e.g., Enbridge, IESO).

• Certified Contractors: For the installation of recommended HVAC upgrades.

• Third-Party Service Providers: Who assist in delivering our services, subject to strict confidentiality agreements

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure:

• Secure servers and encrypted databases.

• Restricted access to sensitive information.

• Regular audits of data handling practices.

5. Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined or as required by law.

6. Your Rights

You have the right to:

• Access your personal information.

• Correct inaccuracies in your data.

• Request deletion of your data, subject to legal obligations.

7. Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this policy. You can withdraw consent at any time by contacting us.

8. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be posted on our website with the “Effective Date” clearly noted.

9. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

• We commit to not transferring consumer data to any external organizations under any circumstances, even with user consent

10.Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Pinewoodshill Eco Solution, from 647-946-8432 regarding customer care.

• Consent is not a condition of purchase.

• You will receive messages approximately once a week

• Message & data rates may apply.

• You will receive informational and promotional messages about our services and offers.
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• You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 647-946-8432 or info@pwhecosolution.ca. Mobile opt-in information is never shared with third parties.

10. Contact Us

For questions or concerns about this privacy policy or how we handle your personal information, contact us at: info@pwhecosolution.ca